获取帮助

如果你有问题或遇到困难，我们很乐意帮助。

企业支持

Create A Support Ticket

Customers of Timeplus Enterprise can open support tickets by emailing support@timeplus.com or accessing the support web portal to open a new ticket.

For Timeplus Enterprise in the cloud, you can also use the "Talk to Us" button on the top bar to contact us.

Diagnostic Bundle

For self-hosted Timeplus Enterprise deployments, run timeplus diag from the timeplus/bin folder to collect diagnostic information when Timeplus Enterprise is running. A diagnostic file will be generated under the timeplus/logs directory. When creating a support ticket, you may package the logs directory as a zip and attach it in the support ticket.

Timeplus 云端状态页面

To monitor the service health status of Timeplus Cloud and get updates for outage or maintenance, you can subscribe to the updates on https://timeplus.statuspage.io.

Community Support

GitHub 讨论和问题

For Timeplus core engine (Proton), you can raise your questions on https://github.com/timeplus-io/proton/discussions, or report bugs or submit PR on https://github.com/timeplus-io/proton/issues.

社区 Slack

加入 我们的社区 Slack 与我们的 Timeplus 团队和其他用户聊一聊。

Slack 是提问、提供反馈、告诉我们你想看到的功能以及了解有关使用 Timeplus 的更多信息的好地方。