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Getting Help

If you have questions or get stuck, we are happy to help.

Community Slack​

Join our community Slack to chat with our Timeplus team and other users.

Slack is a great place to ask questions, provide feedback, tell us what features you’d like to see, and learn more about using Timeplus.

  • #general channel for almost anything about Timeplus
  • #proton for discussions about Timeplus core engine: Proton
  • #introduce-yourself to share your use cases, background, or interests

GitHub Discussions and Issues​

For Timeplus core engine (Proton), you can also raise your questions on https://github.com/timeplus-io/proton/discussions, or report bugs or submit PR on https://github.com/timeplus-io/proton/issues.

Enterprise Support​

Customers of Timeplus Cloud or Timeplus Enterprise can additionally open support tickets by emailing support@timeplus.com

Timeplus Cloud Status Page​

Customers of Timeplus Cloud can subscribe to the updates on https://timeplus.statuspage.io to monitor the service health status and get updates for outage or maintenance.

Last updated on by Jove Zhong