Getting Help

If you have questions or get stuck, we are happy to help.

Enterprise Support

Create A Support Ticket

Customers of Timeplus Enterprise can open support tickets by emailing support@timeplus.com or accessing the support web portal to open a new ticket.

Diagnostic Bundle

For self-hosted Timeplus Enterprise deployments, run timeplus diag from the timeplus/bin folder to collect diagnostic information when Timeplus Enterprise is running. A diagnostic file will be generated under the timeplus/logs directory. When creating a support ticket, you may package the logs directory as a zip and attach it in the support ticket.

Community Support

GitHub Discussions and Issues

For Timeplus core engine (Proton), you can raise your questions on https://github.com/timeplus-io/proton/discussions, or report bugs or submit PR on https://github.com/timeplus-io/proton/issues.

Community Slack

Join our community Slack to chat with our Timeplus team and other users.

Slack is a great place to ask questions, provide feedback, tell us what features you’d like to see, and learn more about using Timeplus.